Return & Refund Policy

Your Peace of Mind Is Our Priority.

SATISFACTION GURANTEE

Pop Curtains wants you to be 100% satisfied with your purchase. We hope you have ordered something you will love for years to come. We have been providing quality products at great prices .

 All curtains and drapes on our website are made to customer specifications and NOT KEPT IN STOCK. These items are manufactured at the time the order is placed.This is also the reason the standard returns policies of mass produced goods do not apply to our products. Each article at us is cut and tailored to our customers' exact specifications, and therefore by default, we do not take returns. 

COLOR VARIATIONS

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We CANNOT guarantee that your computer monitor's display of any color will be accurate. We do NOT accept returns or replacements based on feedback on color variance. 

MARGIN OF ERROR/FLAWS IN HUMAN CRAFTSMANSHIP

Since each item at Pop Curtains is handcrafted, we allow for 2 inches of deviation from measurement specifications in the order. We do NOT accept returns/replacements or refunds if custom items are stitched within the specified margin of error of 2 inches. 

Please be aware that from start to finish, every single product is manually handled from picking and cutting of fabric to sewing, ironing, folding and wrapping. In light of this rather intense human process, it’s not uncommon for end products to sometimes show minor signs of handling such as light tailor chalk marks, a rare stray thread, or specks of smudge from fabric production run. These minor flaws are unfortunately unavoidable, and we therefore do not accept requests for replacements or returns on these bases under any circumstances.

Also, while we steam press every piece before it leaves our studio, we can’t guarantee that the long journeys (or border control checks by custom officials) won’t wrinkle drapery in transit. Therefore, we do not offer any compensation, return or replacement whatsoever on account of wrinkling in transit.  

We strongly advise you to be sure of your custom specifications before ordering, double check all your measurements and contact us if you need help clarifying your specifications. 

CANCELLATIONS

We offer 100% refund if work has not started on the products. After that only the value of the order less costs incurred up to that point can be refunded. Since made-to-measure products are unlikely to be able to be resold, we are unable to offer any refund for cancellations after order is ready.

We reserves the sole right to determine value of cancelled order refund. 

FAULTY PRODUCT

If the product is found to be faulty, buyer must inform us within 24 hours following receipt of your order. We will offer you a solution as soon as we receive your inform.

Pop Curtains reserves the sole right to determine if product is faulty. 

CHANGES TO THIS REFUND & RETURN POLICY

Please review this refund & return policy periodically as we may modify it from time to time. We will notify all registered members of any change to this refund & return  policy either by posting a notification on the site or via email, unless you have opted-out of receiving email from us. Continued use of the Services or non-termination of your membership after changes are posted or emailed constitutes your acceptance or deemed acceptance of the terms as modified, regardless of whether the notice or email was successfully received, read, or lost during transmission. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this refund & return at that time.

Contact us with your questions or suggestions.

Email: order@popcurtains.com

Phone:646-593-8984